Terms of service
Warranty Policy
Ticket to the Moon products are guaranteed for 10 years against defects in workmanship and materials. Defective or damaged products must be returned to us for evaluation and will be repaired or replaced at our discretion. We ensure that all of our products leave our factory in good condition and free from manufacturing defects. Warranty issues are resolved by replacement or exchange, without credit or refund.We recommend that you register at www.ticketothemoon.com/register to give your hammock the 10-year warranty without using your invoice or receipt.
If you purchased your TTTM product from a retail store, you can first try contacting the retailer with proof of purchase and detailed information about the defects in your product.
Each warranty item is handled individually. Ticket to the Moon recommends that you contact us before mailing your hammock. Please allow 2-3 business days for a response once the request has been submitted.
Nylon fabric is extremely durable but also fragile... Small holes (up to 5cm) or burns can be repaired with a repair patch. The good news is that we will never let our users down, so they are available for shipping from the factory, please contact us for more information. FYI nylon repair patch or nylon repair tape can also be purchased locally!
PLEASE NOTE
This warranty only covers manufacturing defects and does not cover:
- UV damage (fading and brittleness can cause tears)
- Basic/accidental damage (wind, burns, animal bites)
- Improper maintenance or use (hanging over 45cm / 18″, use of sharp objects
- Exceeding the 200kg / 440lb weight capacity, jumping, excessive swinging)
- Normal wear and tear
To make a warranty claim, please use the Contact Us form.