Warranty
Ticket To The Moon hammocks are covered against defects in materials and workmanship: 10 years for the hammock component of the Original, King Size, Pro, Mat Pro and Mammock models, and 2 years for all other products. This limited manufacturer's warranty is in addition to your statutory rights; it does not replace them.
Which products have a 10-year warranty?
The hammock component of the Original, King Size, Pro Hammock, Mat Hammock Pro and Mammock is covered for 10 years. When a hammock comes with other parts (ropes, straps, carabiners, bug net, etc.), those parts are covered for 2 years.
Which products have a 2-year warranty?
All other Ticket To The Moon products, including the Lightest and Lightest Pro, the hanging chair, straps and ropes, tarps, the 360° bug net, underquilts and topquilts, the protective cover, bags and travel accessories. Ultralight products such as the Lightest are delicate: handle them with care.
What does the warranty not cover?
The warranty covers defects that occur during normal use. It does not cover:
- normal wear and tear;
- UV damage: prolonged sun exposure fades nylon and makes it brittle;
- weather or environmental damage: wind, rain, mould, sparks, embers, animals;
- improper setup or use: hanging the hammock more than 45 cm (18 in) above the ground, jumping, aggressive swinging or bouncing;
- exceeding the product's maximum load. It varies by model: always stay within the maximum load listed on each product page;
- accidents, improper care or storage;
- damage from sharp or rough objects: jewellery, knives, stones, zippers, buckles, contact with rough ground;
- any modification or unauthorized repair, including knots untied or altered at the hammock ends;
- wear on painted zipper pulls and the gradual loss of performance of waterproof or water-resistant materials.
How do I make a warranty claim?
If you bought your product in a store, contact the store first with your proof of purchase. If you bought it on this site, contact us before sending anything, with your original proof of purchase and a description of the defect. Keep your proof of purchase: it is required for every claim.
Each claim is reviewed individually; please allow 2 to 3 business days for a reply. A defective product is repaired or replaced, with no credit or refund.
Can a small hole in a hammock be repaired?
Yes. For a small snag under 0.5 cm, a self-adhesive bike inner tube patch holds well on hammock fabric and lasts over time. For a larger repair, you need a repair patch from the manufacturer: we don't keep them in stock, but we can order them, which takes extra time. If your hammock is under warranty, contact us before repairing it. To keep your gear in good shape, see our FAQ.
Ticket To The Moon manufacturer's warranty. Last updated: November 2026.